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Is There Anything Else I Can Do for You?

by David DeFord

As I performed consulting services for a hospital in North Carolina, I noted a slogan displayed all over the hospital—on badges, posters, and signs. The slogan said, “Is there anything else I can do for you?”

This attitude implies the giving of service beyond what is required.

On the same trip, I experienced very difficult travel complications. Canceled and delayed flights and bad driving directions caused extremely late nights and very early mornings. I grew closer and closer to exhaustion.

My travel agent patiently worked on many of the rerouting necessary due to the fight issues. When I boarded the plane after this difficult week, I noted that my travel agent had upgraded me to first class for the flight home. She knew of my exhaustion and worked out the upgrade at no cost to me.

In business, family, and friendships we can improve our relationships by going beyond our obligations and giving more. I will remain a loyal customer of my travel agent because she gave me more than I asked. She listened to me.

To adopt this philosophy, we must listen to others, and we must always consider, “What more can I deliver? What do they need or want?”

Applying this principle requires practice. Like most skills, the more we practice, the better we become. It becomes second nature—a part of who we are.

A few years ago, I applied this principle to my marriage. One of my wife’s nightly rituals was to apply hand lotion after washing up for bed. With her hands slippery from the lotion, she had difficulty turning our round door knobs.

I quietly observed her little dilemma. That Christmas I gave her a very heavy package. She opened the gift and discovered a dozen door handles—ones she could open with the oiliest hands. That day I replaced every internal door knob in our house. Who would have thought that door handles could be so romantic.

Now, every time Kathy lotions up her hands and opens a door, she recalls my demonstration of my love for her. It’s a small gesture, but one that shows a willingness to do more than is expected.

By applying this principle, “What else can I do for you?” we build greater loyalty in our customers and our loved ones.

So, I ask you, my dear subscribers, “What else can I do for you?” Let me know by sending me an email at ddeford@ordinarypeoplecanwin.com.


Related Quotes

"Success is not so much what we have as it is what we are." Jim Rohn

"Success isn't something you chase. It's something you have to put forth the effort for constantly. Then maybe it'll come when you least expect it. Most people don't understand that." Michael Jordan

“Why not go out on a limb? Isn't that where the fruit is?” Frank Scully

"You have to perform at a consistently higher level than others. That's the mark of a true professional." Joe Paterno

“When we do more than we are paid to do, eventually we will be paid more for what we do.” Zig Ziglar


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