by David DeFord
As I performed consulting services for a hospital in North Carolina, I noted a slogan displayed all over the hospital—on badges, posters, and signs. The slogan said, “Is there anything else I can do for you?”
This attitude implies the giving of service beyond what is required.
On the same trip, I experienced very difficult travel complications. Canceled and delayed flights and bad driving directions caused extremely late nights and very early mornings. I grew closer and closer to exhaustion.
My travel agent patiently worked on many of the rerouting necessary due to the fight issues. When I boarded the plane after this difficult week, I noted that my travel agent had upgraded me to first class for the flight home. She knew of my exhaustion and worked out the upgrade at no cost to me.
In business, family, and friendships we can improve our relationships by going beyond our obligations and giving more. I will remain a loyal customer of my travel agent because she gave me more than I asked. She listened to me.
To adopt this philosophy, we must listen to others, and we must always consider, “What more can I deliver? What do they need or want?”
Applying this principle requires practice. Like most skills, the more we practice, the better we become. It becomes second nature—a part of who we are.
A few years ago, I applied this principle to my marriage. One of my wife’s nightly rituals was to apply hand lotion after washing up for bed. With her hands slippery from the lotion, she had difficulty turning our round door knobs.
I quietly observed her little dilemma. That Christmas I gave her a very heavy package. She opened the gift and discovered a dozen door handles—ones she could open with the oiliest hands. That day I replaced every internal door knob in our house. Who would have thought that door handles could be so romantic.
Now, every time Kathy lotions up her hands and opens a door, she recalls my demonstration of my love for her. It’s a small gesture, but one that shows a willingness to do more than is expected.
By applying this principle, “What else can I do for you?” we build greater loyalty in our customers and our loved ones.
So, I ask you, my dear subscribers, “What else can I do for you?” Let me know by sending me an email at firstname.lastname@example.org.
"Success is not so much what we have as it is what we are." Jim Rohn
"Success isn't something you chase. It's something you have to put forth the effort for constantly. Then maybe it'll come when you least expect it. Most people don't understand that." Michael Jordan
“Why not go out on a limb? Isn't that where the fruit is?” Frank Scully
"You have to perform at a consistently higher level than others. That's the mark of a true professional." Joe Paterno
“When we do more than we are paid to do, eventually we will be paid more for what we do.” Zig Ziglar
David DeFord has written the book you need to accomplish all that you seek in your life.
Ordinary People Can Achieve the Extraordinary-A Practical Guide to Goal Achievement will help you bust past the inevitable obstacles. In the past, you became discouraged and quit chasing your dreams.
Now, you can press past these roadblocks and reach your chosen destinations.
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- How to finally take control of your future
- How to build foundations under your dreams
- How you no longer need to “settle” for what you have
- Why living the “TV Existence” kills your dreams, and how to break free
- The best way to select your goals
- How to identify your “Great One Thing”
- How to use all of your sense to keep enthused
- How to become the success you seek
- How to deserve it
- Some simple record-keeping techniques to measure your progress
- How to talk yourself into overcoming the temptation to backslide
- How keeping a journal will help you succeed
- Resources that can help you keep your determination high
- Free e-zines to instruct and inspire you
- Discussion groups and forums that can help you
- How giving back to your community helps you deserve abundance
Are you often looking for the right quote to motivate yourself or others? Positive words of encouragement can affect our attitudes greatly. And our attitudes affect every area of our lives. In 1000 Brilliant Achievement Quotes—Advice from the World’s Wisest by David DeFord, you will find encouraging words to help you lift yourself above the ordinary.
From slugger Henry Aaron to Carl Zuckermeyer, Anne Frank to George Burns, wise people have offered wonderful and useful advice on successful living.
Author David DeFord has sifted through tens of thousands of quotes, reluctantly discarding many, in an effort to bring you the most brilliant. This volume may be used as a reference work. But you may wish to read it from cover to cover initially. Like eating hot cayenne pepper sauce, the effect of reading powerful quotes produces an accumulated potency. The more you read, the stronger the impact.
An excellent companion to his first book, Ordinary People Can Achieve the Extraordinary—A Practical Guide to Goal Achievement, these quotes will help you keep focused on reaching your dreams.
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